Objective:

At LAAM, we strive to provide exceptional products and services, ensuring your utmost satisfaction with every purchase. As part of our commitment to your happiness, we have tailored a comprehensive refund policy for our USA clientele.

Refund Eligibility:

Our refund policy applies to international users who have made purchases through LAAM.

To be eligible for a refund, the following conditions must be met:

i. The user must have a valid proof of purchase or order number.

ii. The request for a refund must be made within 14 days from the date of delivery.

iii. The product or service must meet the criteria outlined in our refund policy.

iv.  All refund items must be in their original condition without evidence of use.

Refund Criteria:

LAAM provides refunds in the following situations

1. Incorrect Size: If the size delivered is different than ordered or measurements are not according to the size chart displayed on website
2. Item does not match description or Picture: If the product delivered is different in design, color, work technique, fabric etc
3. Incorrect Order: Different product or variant gets delivered
4. Quality Issues: Quality defects in the product leading to wearability concerns.
5. Items/Accessories Missing: Product delivered with pieces missing.
6. Product Damaged: Broken, eroded, faded, stained product delivered.

Refund Process for International Orders:

1. To request a refund, international consumers should contact our customer support team through customercare@laam.pk or call/Whatsapp on +92 316 7776158
2. The refund request must include:

i. The proof of purchase or order number.

ii. A detailed explanation of the reason for the refund request.

1. Once the refund request is received, our customer support team will carefully review it and respond within 48 hours.
2. If the refund is approved, you will receive a refund within 10-12 working days from the date of the approval of the refund.
3. In case of rejection, our customer support team will reach out to you with a detailed explanation.

• Please note that in case of International Bank Account transfer, customers will receive gift cards

Modifications to the Refund Policy:

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

"Please note the products shipped outside of Pakistan will not be physically returned. Refunds will be processed without shipping the product back to vendor"

Internal Rubric for Customer Refund:

Please do not hesitate to contact LAAM Support in case of any assistance. We are here to assist you with any additional information or clarification you may need.