How to check customer feedback?

How to check customer feedback?

Overview

Customer feedback is essential for understanding product performance and identifying areas for improvement. The Product Review Details section allows sellers to track customer reviews, reported issues, and overall product ratings efficiently.

How to Access Product Review Details

  1. Navigate to the Customer Feedback section.
  2. Click on View Details to be redirected to the Customer Feedback page.
image

Understanding the Breakdown of Reported Issues

The Customer Feedback page provides an organized breakdown of reported issues:

1. Date Range Selection

  • The first card allows you to select a specific date range based on your requirements, helping you filter feedback within a given timeframe.
image
image

2. Product-Wise Reported Issues

  • The second card provides a search filter to locate specific products.
  • Apply filters such as status filter and issue filter to refine your search.
  • You can view both active and inactive products.
  • There is an option to export the data for further analysis.

Each product listing includes:

  • Reported Issues: Types of concerns customers have raised.
  • Product Status: Whether the product is active or inactive.
  • Number of Responses: Total feedback received.
  • Product NPS (Net Promoter Score): A measure of customer satisfaction and loyalty.
  • Average Rating: The cumulative rating the product has received over time.
image
image

Viewing Detailed Feedback

To gain deeper insights into customer feedback:

  1. Click on a specific product from the list.
  2. A dedicated page will open displaying all submitted reviews for that product.
  3. The page also includes:
    • Overall NPS: A summary of customer sentiment.
    • Lifetime Ratings: The cumulative ratings received throughout the product’s availability.
💡

By leveraging this data, sellers can make informed decisions to enhance product quality, improve customer satisfaction, and boost overall sales performance.


    • Related Articles

    • QC Standard & Customer Feedback

      Customer feedback is the key to building a thriving brand on LAAM. It provides direct insights into consumer expectations, product quality, and overall satisfaction. For Sellers, it’s not just feedback—it’s a roadmap to refining products, reducing ...

    • How to check Item adjustments from Ledger?

      Item Adjustment refers to the charge borne by the brand in cases where a customer claims a product due to issues such as: Damage during transit, Incorrect sizing, Quality concerns These adjustments are reflected at the item level within your ledger ...

    • Customer Refund Policy

      Objective: ? All Post-Delivery Issues (PDIs) will be automatically processed according to the provided rubric. Please be aware that manual notifications to sellers regarding individual cases will no longer be provided. At LAAM, we strive to provide ...

    • Check Ledger Payments for Specific Orders

      To verify whether the payment for a particular order has been reflected in your ledger, kindly follow the steps below. Step 1: Navigate to the Order Management Tab Log in to the Seller App and go to the Order Management tab. Here, you can review the ...

    • How to check your sale invoice?

      Introduction To enhance financial transparency and foster trust, LAAM has redesigned its seller ledgers, making them more intuitive and user-friendly. This updated version introduces several key improvements, ensuring a clearer breakdown of earnings, ...