How to check Item adjustments from Ledger?

How to check Item adjustments from Ledger?

Item Adjustment refers to the charge borne by the brand in cases where a customer claims a product due to issues such as: Damage during transit, Incorrect sizing, Quality concerns

These adjustments are reflected at the item level within your ledger and are applied when the issue is identified as originating from the product itself.

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How to Review Item Adjustments

If there is any amount listed under the "Item Adjustment" heading in your ledger, you can cross-check the details by following these steps:

Step1: Access Your Ledger:

Go to the ledger section in your seller portal.

Step2: Download the Item Adjustment Report:

Open the ledger you want to check adjustment details. On the top-right corner of the ledger view, you will find an option to export item adjustments. Click on it to download the report.

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Step3: Review the File:

Once you download the file, you can see the detailed information such as Order number, Adjustment amount, Reason for the adjustment.

Further Clarification

If you require visual confirmation or additional clarity:

  • Go to the "Report an Issue" tab on the Seller Support App
  • Submit a ticket and attach the item adjustment export
  • Our Seller Support team will review your concern and provide picture proof or any other supporting documentation related to the adjustment

This process ensures full transparency and helps you keep track of all product-level deductions accurately.

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