How to Track Orders Status?
Tracking your open orders is essential to monitor the current status of customer purchases, ensure timely dispatch, and manage your brandβs performance effectively.
To track your orders:
π§ Step-by-Step Guide
- Go to the Sidebar Menu On your Seller App, navigate to the left-hand menu bar and click on "Order Management" under the Ledger section.
- View Order Details After clicking, you'll find detailed information about your order history and real-time tracking updates for each order.
π Order Status Categories
π Pending (Applicable on Octane Store) : Orders that are still pending from the vendor side β the inventory has not yet been received by the LAAM warehouse.
π LAAM Processing: Inventory has been received by LAAM and is currently undergoing internal processes, such as warehouse movement or inspection.
π In Transit: Orders that have been dispatched from the warehouse and are currently on their way to the customer.
β Canceled: Total count of orders that were canceled.
π΄ Delayed: Orders that have passed their due date and are delayed due to pending action from the vendor.
π¦ Allocated: Orders for which inventory has been received and is now reserved for shipping to the customer.
πΈ Refunded: Orders that have been canceled and refunded to the customer.
β Delivered: Total count of orders successfully delivered by your brand.
π All: A comprehensive view that compiles all the above categories into one dashboard for complete visibility.
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