Managing returns efficiently is crucial for any e-commerce platform. LAAM, a prominent online retailer, has streamlined its return process into distinct categories to ensure smooth operations and customer satisfaction. Here, we break down the various types of returns handled by LAAM:
When products are received at LAAM’s warehouse, they undergo a thorough inspection by the inbound team. If a product fails to meet the warehouse inventory compliance standards, it is classified as rejected stock. These rejected items are not added to LAAM's inventory. Instead, they are promptly returned to the respective brand on the same day, ensuring that only compliant products are stocked.
Cash on Delivery (COD) is a popular payment method among customers. However, if a customer refuses to accept a COD order, the returned product becomes part of LAAM's warehouse inventory. These products are then listed on the website for express shipping, making them immediately available for other potential buyers.
Post-Delivery issues (PDI) returns occur when customers send back products due to issues identified after delivery. These items are not re-stocked in LAAM’s inventory. Instead, they are returned directly to the brand in their received condition. This approach minimizes the risk of incorrect deliveries in the future and ensures that defective or unsatisfactory items are dealt with by the original brand.
Brands associated with LAAM may sometimes need to withdraw their inventory from the LAAM warehouse. To facilitate this, brands can submit a request through the help center form, including details such as the product title, LAAM SKU, and inventory quantity. The request is processed provided there is no negative ledger balance. Upon approval, the brand receives the stock within 3-5 days.
By categorizing returns into these specific types, LAAM ensures a systematic and efficient process for handling returns, benefiting both the customers and the brands. This structured approach not only maintains inventory accuracy but also enhances customer satisfaction by providing quick resolutions and restocking of products.