Order Journey

You can check the whole journey of a brand via the order tracking part in the order details. It gives you the time-to-time updates happening on an order. It can help you track the exact date of the order cancellation, which can help you track if it was canceled upon delay. It can help you track the return status.

• Related Articles

• Octane: Order Cancellation Guide

  ? Please note: LAAM now operates with 100% Xpress Shipping, which means sellers no longer need to cancel orders due to delivery issues—all orders are verified and accurate. For Octane sellers, order cancellations can still be managed directly ...

• Order Management

  Learn how to view your orders and manage them through Seller App.

• Seller Onboarding Journey

  In this chapter, you will explore the comprehensive process and steps of Onboarding, which is divided into these phases: Sign up Registration Pre-Live Post-Live

• Tracking Canceled & Refunded Orders

  If a product is refunded/canceled/ returned, it starts to appear in your order Tab of your Portal with a tag as follows: Once you Identify a return you can check the status of your parcel in the return from the order details highlighted as “current ...

• Check Ledger Payments for Specific Orders

  To verify whether the payment for a particular order has been reflected in your ledger, kindly follow the steps below. Step 1: Navigate to the Order Management Tab Log in to the Seller App and go to the Order Management tab. Here, you can review the ...