QC Standard & Customer Feedback

QC Standard & Customer Feedback

Customer feedback is the key to building a thriving brand on LAAM. It provides direct insights into consumer expectations, product quality, and overall satisfaction. For Sellers, it’s not just feedback—it’s a roadmap to refining products, reducing returns, and increasing sales. By embracing these insights, you can stay ahead of trends, improve quality, and create a loyal customer base. Use feedback as your competitive edge in the marketplace!

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    • How to check customer feedback?

      Overview Customer feedback is essential for understanding product performance and identifying areas for improvement. The Product Review Details section allows sellers to track customer reviews, reported issues, and overall product ratings ...

    • Customer Refund Policy

      Objective: ? All Post-Delivery Issues (PDIs) will be automatically processed according to the provided rubric. Please be aware that manual notifications to sellers regarding individual cases will no longer be provided. At LAAM, we strive to provide ...

    • Product Quality Standards

      Overview: Elevating Quality, Building Trust At LAAM, quality isn't just a standard—it’s a promise. To enhance the customer experience and help sellers meet premium benchmarks, we’ve set strict product quality guidelines. These standards are built on ...

    • NPS blocking Criteria

      NPS measures customer loyalty by asking how likely customers are to recommend a product or service on a scale of 0-10. Promoters (9-10): Loyal customers who drive growth. Passives (7-8): Satisfied but unenthusiastic customers. Detractors (0-6): ...

    • Blocking Policy

      ? Note: You need to update your inventory whenever your product/brand is unblocked. Introduction: The LAAM brand could be blocked for two primary reasons: poor Net Promoter Score (NPS) and delays in order fulfillment. A low NPS indicates that ...