Tracking Canceled & Refunded Orders

If a product is refunded/canceled/ returned, it starts to appear in your order Tab of your Portal with a tag as follows:

Once you Identify a return you can check the status of your parcel in the return from the order details highlighted as “current status”

You can study the cases as follows:

• The highlighted part shows the status of your parcel at the time of cancellation. In this case the article in the LAAM warehouse at the time of Cancellation which means it was never dispatched and should be available in Inventory to take new orders. ( or can already be allocated to a new order)

The highlighted part shows the status of your parcel at the time of cancellation. In this case the parcel never reached the warehouse and got canceled before the delivery date. In such cases you cannot claim a parcel against this order. If you have the parcel delivered anyway it will be in the LAAM warehouse until allocated to a new order.

The highlighted part shows the status of your parcel at the time of cancellation.

In this case the order was dispatched and got refunded. The order currently in transit to be reached back to our warehouse to be a part of your inventory again. If you want it back to your warehouse, you can generate a request after they start reflecting in the warehouse inventory.

The highlighted part shows the status of your parcel at the time of cancellation.

In this case the order is canceled right after it was placed which means the order has never gone out of the warehouse. If you have dispatched the parcel against the order it will sit in the inventory until it gets allocated to another order.

• Related Articles

• How to Track Orders Status?

  Tracking your open orders is essential to monitor the current status of customer purchases, ensure timely dispatch, and manage your brand’s performance effectively. To track your orders: ? Step-by-Step Guide Go to the Sidebar Menu On your Seller ...

• Check Ledger Payments for Specific Orders

  To verify whether the payment for a particular order has been reflected in your ledger, kindly follow the steps below. Step 1: Navigate to the Order Management Tab Log in to the Seller App and go to the Order Management tab. Here, you can review the ...

• Order Journey

  You can check the whole journey of a brand via the order tracking part in the order details. It gives you the time-to-time updates happening on an order. It can help you track the exact date of the order cancellation, which can help you track if it ...

• Octane: Order Cancellation Guide

  ? Please note: LAAM now operates with 100% Xpress Shipping, which means sellers no longer need to cancel orders due to delivery issues—all orders are verified and accurate. For Octane sellers, order cancellations can still be managed directly ...

• Octane Features

  Platform as a Service (PAAS): Octane empowers fashion retailers with essential tools to scale and deliver the ultimate customer experience, maximizing website conversions and ensuring efficient doorstep delivery. Order Fulfillment and Warehouse: ...